Shipping Policy
Effective Date: January 1, 2023
1. Shipping Methods and Costs:
1.1 Domestic Shipping:
We offer domestic shipping within the United Arab Emirates. Shipping costs and delivery times may vary based on the destination and the weight of the package. The applicable shipping fees will be displayed during the checkout process.
1.2 International Shipping:
We currently offer international shipping to countries as: United States, Mexico, Honduras, Panama and Colombia.
2. Order Processing and Fulfillment:
2.1 Order Confirmation:
Once you place an order on our website, you will receive an order confirmation email. Please review the order details and contact us immediately if there are any errors or discrepancies.
2.2 Order Processing Time:
We strive to process and fulfill orders promptly. Most orders are processed within 1-20 business days. Please note that processing time may vary during peak periods, sales, or holidays. We appreciate your patience and understanding.
2.3 Shipment Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.
3. Delivery Times:
3.1 Domestic Delivery:
Delivery times for domestic shipments within the United Arab Emirates typically range from 1 to 4 business days. However, please note that unforeseen circumstances or events beyond our control may cause delays in delivery. We will do our best to notify you in such cases.
3.2 International Delivery:
We currently offer international shipping to countries as: United States, Mexico, Honduras, Panama and Colombia, please check estimated delivery times before check-out.
4. Delivery Address:
4.1 Accuracy of Address:
Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for delays or non-delivery of orders due to incorrect or incomplete addresses provided by the customer.
4.2 Change of Address:
If you need to change the shipping address after placing an order, please contact our customer support as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed for shipment.
5. Delivery Attempts and Re-Delivery:
5.1 Delivery Attempts:
Our shipping carrier will attempt to deliver your package to the provided address. If no one is available to receive the package, a delivery attempt notice may be left, and you may need to arrange for re-delivery or pick up the package from a designated location based on the instructions provided by the shipping carrier.
5.2 Re-Delivery Charges:
If a delivery attempt is unsuccessful, and the package is returned to us, you may be responsible for any additional re-delivery charges. We will contact you to arrange for re-delivery and inform you of any applicable charges.
6. Damaged or Lost Shipments:
6.1 Damaged Shipments:
If your package arrives damaged, please notify the delivery person immediately and refuse to accept the shipment. Contact us as soon as possible through , providing details and photographic evidence of the damage, so we can initiate a claim with the shipping carrier and arrange for a replacement or refund.
6.2 Lost Shipments:
In the event that your package is lost during transit, please contact us, and we will work with the shipping carrier to resolve the issue. Please note that investigations into lost shipments may take some time, and we appreciate your patience and cooperation.
7. Customs and Duties:
7.1 Customs Fees and Import Duties:
For domestic shipments within the United Arab Emirates, no additional customs fees or import duties apply. However, for international shipments, customs fees and import duties may apply based on the destination country's regulations. Please note that any additional charges imposed by customs authorities are the responsibility of the customer.
8. Contact Us:
If you have any questions, concerns, or need assistance regarding our Shipping Policy, please contact our customer support at customer@qamarperfumes.com
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.