Return and Refund Policy

Effective Date: January 1, 2023

 

1. Returns and Refunds:

 

1.1 Eligibility:

We want you to be satisfied with your purchase from our Qamar Perfumes® Online Store. If you are not completely satisfied with your order, you may be eligible for a return and refund subject to the conditions outlined in this policy.

 

1.2 Return Period:

You have a 10 calendar days from the date of delivery to initiate a return request. After the specified return period has expired, we may not accept returns or issue refunds.

 

1.3 Return Process:

To initiate a return, please contact our customer support team through customer@qamarperfumes.com within the designated return period. Our team will guide you through the return process and provide you with the necessary instructions.

 

1.4 Return Conditions:

To be eligible for a return and refund, the following conditions must be met:

 

(a) The item must be in its original condition, unused, unopened, and in its original packaging.

(b) The item must be accompanied by the original proof of purchase or order confirmation.

 

1.5 Non-Returnable Items:

The following items are not eligible for return or refund:

 

(a) Opened or used products.

(b) Products that are not in their original condition or packaging.

(c) Personalized or customized items.

(d) Gift cards or vouchers.

 

2. Refund Process:

 

2.1 Inspection and Approval:

Once we receive the returned item, our team will inspect it to ensure that it meets the return conditions mentioned above. If the item is approved for a refund, we will proceed with the refund process.

 

2.2 Refund Method:

Refunds will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refunded amount to appear in your account, depending on your bank or payment provider.

 

2.3 Refund Amount:

The refunded amount will be the purchase price of the returned item, excluding any shipping fees, taxes, or other charges associated with the original transaction. These charges are non-refundable unless the return is due to an error on our part.

 

3. Exchange:

 

If you wish to exchange an item please contact customer@qamarperfumes.com there you can get instructions for exchanges. You may return the original to the address given by our team, please note the shipping costs both ways  must be assumed by the customer. 

To be eligible for an exchange, the following conditions must be met:

 

(a) The item must be in its original condition, unused, unopened, and in its original packaging.

(b) The item must be accompanied by the original proof of purchase or order confirmation.

 

4. Damaged or Incorrect Items:

 

4.1 Damaged Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We may request photographic evidence of the damaged item to assess the situation and provide you with a suitable solution, such as a refund or replacement.

 

4.2 Incorrect Items:

If you receive an incorrect item in your order, please notify us within 5 calendar days of delivery. We will arrange for the return of the incorrect item and provide you with the correct item or issue a refund, depending on your preference and product availability.

 

5. Contact Us:

 

If you have any questions, concerns, or need assistance regarding our Return and Refund Policy, please contact our customer support at customer@qamarperfumes.com 

 

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.